The prices and conditions of sale are purely informative and may be modified in response to market fluctuations. However, the placing of the order by filling in the purchase form implies conformity with the price offered and with the general conditions of sale in force at this specific time.
Once the order has been placed, it will be understood that the purchase has been completed with all the legal guarantees that protect the purchasing consumer, and from that moment on the prices and conditions will be contractual in nature, and cannot be modified without the express agreement of both contracting parties. Spanish will be the language used to formalize the contract. The electronic document in which the deal is formalized will be archived, and the user will have access to it in their customer area.
Delivery times vary between 24 and 72 hours at the customer’s choice. We cannot guarantee these delivery times, although we try to ensure that transport companies comply with them wherever possible. In rural villages far from urban centres, it is not possible to guarantee delivery within 24 hours.
Delivery times will depend on the availability of each product, which is indicated in every one of the products offered.
For orders that include multiple items, a single shipment will be made and the delivery time will correspond to the item with the longest delivery time.
The customer will have 72 hours to check the integrity of all components of the order and to verify that everything he owes is included in the products included. After these 72 hours the shipment will be considered acceptable, and no claims for damage or failure with the shipment will be accepted.
An order will be considered delivered when the delivery receipt is signed by the customer. It is in the next 24 hours when the customer must verify the products upon receipt of them and expose all objections that may exist.
In case of receiving a product damaged by transport, it is advisable to contact us within the first 24 hours to claim the incident to the transport company. In the same way, it is convenient to leave a record with the transport company.
By current legislation, products may be returned for any reason within 15 calendar days of receipt of the goods by the customer. To do so, the conditions set out on this conditions page must be met. You may do so by completing the withdrawal form.
The consumer and user shall only be liable for any diminished value of the goods resulting from their handling other than that necessary to establish their nature, characteristics or operation.
All merchandise must be returned in its original packaging and condition, in perfect condition and protected, avoiding stickers, seals or adhesive tapes directly on the surface or packaging of the item. Otherwise, Pantalones Tailandeses reserves the right to refuse the return.
Once the return form has been filled in and sent, you will receive instructions to send it to us by e-mail. You must submit the goods without any delay, within a maximum period of 15 days from the date you inform us of your wish to exercise the right.
The transport costs arising from the return will be at your expense. You are free to choose and search for the agency that best suits your needs or offers you the most competitive rates. You can, however, carry out a cost estimate that can lead to your return here:
Once the goods have been received and checked that they are in perfect condition, the refund will be processed. We will refund the payment received from you, including the delivery charge, except for any additional costs resulting from your choice of a delivery method other than the least expensive ordinary delivery method we offer.
We will make the payment within a maximum period of 15 calendar days after you exercise your right of withdrawal. Until we have received the goods, we may withhold the refund.
Return of products with gift or promotion. It will be obligatory the complete return (complete pack or article + gift) to be able to proceed with the refund. In the case of products that include game download codes, it will be a requirement that you have not downloaded them to proceed with the full subscription. If it has been downloaded, the amount of the game will be deducted from the total amount to be refunded.
Those cancellations of orders that imply a return to the client and that are by bank transfer will have a maximum term of 30 days for administrative procedures, although we try that the time does not exceed seven days.